Metallizing Equipment Co. Pvt. Ltd.
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MEC Statement of Limited Warranty

  • This statement of limited Warranty which includes general terms and warranty information. The warranties provided by MEC Group or one of its subsidiaries (called "MEC") in this statement of limited warranty applicable only for the equipments you purchase for your use, and not for resale. The term "Equipment" means MEC equipment, its options, features, conversions, upgrades or peripheral products, or any combination of these. The term "Equipment" does not include any software programs, whether pre-loaded with the Equipment, installed subsequently or otherwise. Nothing in this statement of limited warranty affects any statutory rights of consumers that cannot be waived or limited by contract.


What this Warranty Covers

  • MEC warrants that each equipment is free from defects in terms of materials and workmanship and conforms to MEC's official design specifications which are available on request. The warranty period for the equipment starts from the original date of installation. The date of invoice or sales receipt is the date of installation unless MEC or your reseller informs you otherwise. Unless or otherwise MEC specifies, these warranties apply only in the country or region where the equipment is purchased.


    These warranties are your exclusive warranties and replace all other warranties or conditions, express or implied, including, but not limited to, the implied warranties or conditions of merchantability and fitness for a particular purpose. Some states or jurisdictions do not allow the exclusion of express or implied warranties, so the above exclusion may not apply to you. In that event, such warranties are limited in duration to the warranty period. No warranties are applicable after that period. Some states or jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.


What this Warranty does not cover

  • This warranty does not cover the following:

    • Any software programs, whether pre-loaded or shipped with the equipment or installed subsequently
    • Failure resulting due to misuse, accident, modification, unsuitable physical or operating environment or improper maintenance.
    • Failure caused by a product for which MEC is not responsible.
    • Any non-MEC products, including those that MEC may procure and provide with or integrate into a MEC equipment by your request.
    • The warranty stands void if there is any removal or alteration of identification labels on the equipment or its parts.
    • MEC does not warrant uninterrupted or error-free operation of equipments.
    • Any technical or other support provided for an equipment under warranty, such as assistance with "how-to" questions and those regarding equipment set-up and installation, is provided without warranties of any kind.
 

How to Obtain Warranty Service

  • Warranty service may be provided by MEC only if the equipment is purchased directly from MEC or its authorized dealers. Either of them shall be referred as "Equipment supplier". At the time of applying for service, a proof of purchase should be furnished as evidence of your entitlement to obtain warranty service.


What MEC Will Do to Correct Problems

  • When you contact MEC for service, you must follow the problem determination and resolution procedures that we specify. An initial diagnosis of your problem can be made either by a technician over the telephone or through a nearest authorized supplier. If your problem can be resolved with a Customer Replaceable Unit (CRU), your Equipment supplier will ship the CRU to you for installation. If the Equipment does not function as warranted during the warranty period and your problem cannot be resolved over the telephone or with a CRU, your Equipment supplier, will either, at its discretion,


    • Repair it to make it function as warranted or Replace it with one that is at least functionally equivalent. If your equipment supplier is unable to do either, you may return the equipment to your place of purchase and your money will be refunded.

    As part of the warranty service, your equipment supplier may also install selected engineering changes that apply to the equipment.

 

Exchange of Equipment or Part

  • When the warranty service involves the exchange of equipment or part, the item which is replaced by equipment supplier becomes MEC's property and the replacement becomes yours. You represent that all removed items are genuine and unaltered. The replacement may not be new, but will be in good working order and at least functionally equivalent to the item replaced. The replacement assumes the warranty service status of the replaced item.


Limitation of Liability

  • MEC is responsible for loss or damage to the equipment only if,

    • Equipment is in supplier's possession.
    • Those cases where MEC is responsible for the transportation charges.

    Neither MEC nor its dealers are responsible for any of your confidential, proprietary or personal information contained in a equipment which you return for any reason. You should remove all such information from the equipment prior to its return. Circumstances may arise where, because of a default on MEC's part or other liability, you are entitled to recover damages from MEC. In each such instance, regardless of the basis on which you are entitled to claim damages from MEC (including fundamental breach, negligence, misrepresentation, or other contract or tort claim), except for any liability that cannot be waived or limited by applicable laws, MEC is liable for not more than one damage for bodily injury (including death) and damage to real property and tangible personal property for which MEC is legally liable and the amount of any other actual direct damages, up to the charges for the Equipment that is subject of the claim. This limit also applies to MEC's suppliers, resellers and your Equipment supplier. It is the maximum for which MEC, its suppliers, resellers, and your Equipment supplier are collectively responsible.


    UNDER NO CIRCUMSTANCES IS MEC, ITS SUPPLIERS, RESELLERS OR EQUIPMENT SUPPLIERS LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE). 2) LOSS OR DAMAGE TO DATA. 3) SPECIAL, INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES OR LOST PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED SAVINGS. 4) SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.


Warranty Information

  • This section provides information regarding the warranty applicable to your Equipment, including the warranty period and type of warranty service MEC provides.


Warranty Period

  • The warranty period may vary by country or by equipment and is specified in the table below. A warranty period of 3 years on parts and 1 year on labor means that MEC provides warranty service without charge for parts and labor during the first year of the warranty period; and parts only, on an exchange basis, in the second and third years of the warranty period. Your Equipment supplier will charge you for any labor provided in performance of the repair or replacement(s) in the second and third year of warranty period.


Types of Warranty Service

  • If required, your equipment supplier will provide repair or exchange service depending on the type of warranty service specified for your equipment in the above table and as described below. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available worldwide & additional charges may apply for services outside normal service area.


On-site Service

  • Your equipment supplier will either repair or exchange the failing equipment at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the equipment. The area must be clean, well lit and suitable for the purpose. For some equipments, certain repairs may require sending the equipment to a designated service center.


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